Dancing or Boxing?

Operating a company that is built around the creation and support of Internet-based User Community services demands a specific mindset in every day operations. If the company's management intends for it to succeed, they have to create and promote a way of life that considers the customer as a pure and vital partner engaged in ensuring the survival of everyone. Unfortunately many of today's businesses start off by building a giant protecting wall around the enterprise that not only locks the customer out, but restricts their participation to laying siege against the wall. Today's post explores Linden Lab and their latest layer of reinforcement on the giant wall protecting them from their customers.